Athens International Airport Introduces Digital Guide and Virtual Tours

In an effort to streamline information services at the airport, a digital guide “Philos” was created using AI technology.

The Athens International Airport Eleftherios Venizelos, which celebrates 20 years of operation this year, is taking steps to enhance their digital services through two initiatives which were announced this week.

Already available in pilot mode, passengers can now turn to the airport’s mascot, Philos (meaning “friend”), in his new role as a digital guide. Appearing as a chat box in the lower right corner of the website, Philos, who was created by ICAP and the Greek startup company SmartRep using artificial intelligence technology, currently gives quick answers to frequently asked questions, and provides links to useful information on the website. In the next phase, Philos will become smarter, and is to be available on other digital channels as well, a press release from the airport stated.

Furthermore, as a second step in their digital transformation, the airport is introducing 3D virtual tours starting April 12th. These will be available to students across the world, as a continuation of their ongoing project featuring real-life guided tours for pupils (having opened their doors to as many as 65,000 students to date, according to the airport website).

The tours, guided in their digital form by both airport staff and Philos, the friendly mascot, will be accessible on mobile phones and tablets, and compatible with virtual reality glasses.

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